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There are 2 types of administrators within Hwb:

  • Digital Champions in schools

  • Hwb administrators in local authorities and regional education consortia

Existing school Digital Champions and Hwb administrators are able to add or remove a Digital Champion for a school.

Existing Hwb administrators are able to add or remove a Hwb administrator for a local authority or regional education consortia.

Digital Champions

Promote

  1. Sign in to Hwb and go to User Management.

  2. Click View Users: View Digital Champions. The existing Digital Champions will appear at the top of the page and a list of all remaining staff members will appear underneath.

  3. Locate the relevant member of staff.

  4. Click Promote to add a staff member as a Digital Champion.

The following message will appear: “Are you sure you want to promote BloggsJ@Hwbcymru.net to Digital Champion? Please note: Digital Champions will be prompted to set up multi-factor authentication.”

  1. Click Yes to continue (or Cancel to cancel the instruction).

Demote

  1. Sign in to Hwb and go to User Management.

  2. Click View Users: View Digital Champions. The existing Digital Champions will appear at the top of the page and a list of all remaining staff members will appear underneath.

  3. Locate the relevant member of staff.

  4. Click Demote to remove a staff member as a Hwb Administrator.

The following message will appear: “Are you sure you want to remove Digital Champion permissions from BloggsJ@Hwbcymru.net?”

  1. Click Yes to continue (or Cancel to cancel the instruction).

Digital Champions cannot demote themselves from this role, this will need to be completed by another Digital Champion in the school.

Hwb administrators

Promote

  1. Sign in to Hwb and go to User Management.

  2. Click Manage Administrators. The existing Hwb Administrators will appear at the top of the page and a list of all remaining users will appear underneath.

  3. Locate the relevant member of staff.

  4. Click Promote to add a staff member as a Hwb Administrator.

The following message will appear: “Are you sure? Promote the user BloggsJ@Hwbcymru.net in section? Please note: Hwb administrators will be prompted to set up multi-factor authentication.”

  1. Click Yes to continue (or Cancel to cancel the instruction).

Demote

  1. Sign in to Hwb and go to User Management.

  2. Click Manage Administrators. The existing Hwb Administrators will appear at the top of the page and a list of all remaining users will appear underneath.

  3. Locate the relevant member of staff.

  4. Click Demote to remove a staff member as a Hwb Administrator.

The following message will appear: “Are you sure? Demote the user BloggsJ@Hwbcymru.net in section?”

  1. Click Yes to continue (or Cancel to cancel the instruction).

Hwb Administrators cannot demote themselves from this role, this will need to be completed by another Hwb Administrator in the organisation.


Last updated
Tuesday, 27 October 2026