Support for parents and carers

Welcome to parents and carers’ support

Schools are grateful to you for supporting your child’s learning, off-line or on-line, at this difficult time. During summer term they will set work for your child to do, maintain contact and provide help along the way. Any encouragement and support you offer will be very helpful, but you are not being asked to be a teacher.

We hope the information below will explain more about how this Hwb website, Welsh Government’s bespoke learning platform, will help your child learn.

Stay safe, stay learning.

How does Hwb help my child learn?

Hwb is a website (or online platform) that helps teachers teach and pupils learn. It has lots of free apps and software, virtual classrooms, and a massive bank of materials for use in the classroom or online with pupils. It can also be used to share schools’ work and join up with other schools on projects. Hwb was designed and built in Wales and is world-class.

How do teachers use Hwb to teach?

Teachers can set up virtual classrooms and use applications like Google Classroom and Microsoft Teams to set questions and see all the answers. They can use Hwb tools and resources to make lessons and set work. Resources are available by age group across all subject areas.

How will my child use Hwb?

It’s on the web, so using almost any computer or tablet. Your child can visit and click on resources to browse things of interest, but their school will have provided a username and password to log into Hwb, and instructions on where they will be setting work (Google Classroom, Teams, J2e etc.). That way, work and information specific to your child will only be seen by them.

How do I find out what’s on Hwb?

You can take a look round Hwb at any time without a username or password. Why not start by looking at ‘Resources’, which shows the kind of examples that are available. To see the work set by the school you need to log in with your child.

What’s the helpline number and email?

Please use email if you can as the team is getting a very high number of calls at the moment.

03000 25 25 25

How does my child log in?

Using a username and password given to them by the school.

Yes you can. Parents – not others - can download a fantastic range for use in the home. See

What do I do if my child has a problem logging on or doesn’t have a password?

Learners will have usernames and passwords provided by their school.  The username will end in Contact your school initially if there’s a problem.

Further support

Keep Wales Safe. Keep Wales Learning.