Support Centre
Information
As an additional security measure, from 9 October 2019 Digital Champions and Hwb Administrators are required to use multi-factor authentication to access the User Management Portal outside school. Please see the guidance published in our support centre for help with setting up multi-factor authentication.
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Getting started Adopting Hwb in your school, prerequisites, setting up accounts and more.
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User management Help with your Hwb account, including passwords, creating accounts, deactivating or reactivating accounts and more.
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Hwb tools Includes personalised assessments, resources, playlists, networks, classes and more.
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Microsoft Includes Office 365, licensing and installation, Minecraft and more.
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Google Workspace for Education Help with Google Workspace through Hwb, including Calendar, Docs, Drive, Forms, Chromebooks and more.
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Just2easy Creativity tools, apps and games for Maths, English, Computing and more.
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Adobe Spark for Education How to use Adobe Spark to create graphics, web stories, and video presentations.
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Flipgrid Online video discussion platform that helps teachers see and hear from every learner in class.
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Live lessons Includes live-streaming, video-conferencing, pre-recorded lessons and more.
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Wales Apple Regional Training Centre A community of educators and institutions who provide online and face to face training.
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Personalised assessments Information for key stakeholders who do not have direct access to the personalised assessment web pages.
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Education Digital Standards and guidance Help with school digital environments, including network and data security, broadband connectivity, wireless networking and more.
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Device management How to manage Chrome and Windows device settings, restrictions, deploying apps and extensions.
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Trust centre How Hwb helps you stay safe online, including data protection, security controls and compliance.