Terms and conditions and acceptable use policy for use of the Hwb Web Platform (the “Terms”)
Please read these terms and conditions carefully before using the Hwb Web Platform. By using the Hwb Web Platform, you accept these Terms
Thank you for visiting the Hwb Web Platform found at https://hwb.gov.wales/ (the “Hwb Web Platform”).
These Terms tell you the rules for using and accessing of the web pages of https://hwb.gov.wales and https://hwb.llyw.cymru (the “Hwb Web Platform”). They define the appropriate use of the Hwb Web Platform.
These Terms do not apply to the use and access to the Hwb Cloud Environment. The Hwb Web Platform is intended to support learners, teachers, parents and carers, schools, local authorities and others involved in education in Wales.
If you are a learner or young person and do not understand these Terms, please ask a teacher, parent, carer or another trusted adult to explain them to you.
Who we are and how to contact us
The Hwb Web Platform is operated by the Welsh Government ("we" or "us").
To contact us, please email support@hwbcymru.net or write to us at: Schools Digital Services Division, Welsh Government, Rhyd-y-car Business Park, Merthyr Tydfil CF48 1UZ.
By using the Hwb Web Platform, you accept these Terms
By using the Hwb Web Platform, you confirm that you accept these Terms and that you agree to comply with them.
If you do not agree to these terms, you must not use the Hwb Web Platform.
There are other terms that may apply to you
The following additional terms also apply to your use of the Hwb Web Platform:
Our Privacy Notice
This sets out how we handle your personal information and provides details about your rights in respect of the data we collect about you.
Our Cookie Policy
This is available in our Privacy Notice and sets out information about the cookies we use on the Hwb Web Platform.
YouTube Terms of Service:
your use of YouTube is governed by the YouTube Terms of Service (the API Client uses YouTube API Services).
To access selected off-air recordings of Educational Recording Agency (ERA) Repertoire through Hwb Web Platform you agree:
You represent a relevant educational establishment that holds a current ERA Licence.
You accept that we are acting as a nominated third party for the purposes of Clause 2.2 of your education establishment’s ERA Licence and you agree to abide by the terms of the ERA Licence (Schedule to the ERA Licence).
Purpose of the Hwb Web Platform
The Hwb Web Platform is intended as a teaching aid and a means for educational institutions in Wales to access web-based technology through a single schools gateway.
The Hwb Web Platform is intended for maintained schools and people living in Wales. If you access the Hwb Web Platform from outside Wales, the content may not be appropriate for you.
The Hwb Web Platform also includes a feature which allows individuals to register to attend events created and managed by us and others. Information about the way your personal information is handled can be found on the relevant event booking website.
We may make changes to the Hwb Web Platform and these Terms
We regularly update the Hwb Web Platform to improve the content and to reflect changes to our services. We may also update these Terms from time to time, so please check back regularly.
We may suspend or withdraw the Hwb Web Platform
The Hwb Web Platform is made available free of charge. We do not guarantee that the Hwb Web Platform, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Hwb Web Platform.
Hwb Web Platform content is for educational purposes only
The content on the Hwb Web Platform is provided for educational purposes only.
Although we make reasonable efforts to update the information on the Hwb Web Platform, we cannot guarantee that all the content is accurate, complete or up to date.
We are not responsible for other websites and resources we link to
Where the Hwb Web Platform contains links to or embeds other websites and resources provided by third parties, these links are provided for your information only. These external websites have not been reviewed by us, we do not necessarily approve the content of the linked website, we do not have control over their content and we are not responsible for their content.
How we may use your personal information
We will only use your personal information as set out in our Privacy Notice.
Intellectual Property Rights
The Hwb Web Platform, including (but not limited to) text, content, posts, blogs, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks and other material (the “Content”) is protected by copyrights, database, rights in designs, trademarks and/or other intellectual property rights.
The Content includes both content owned or controlled by us and content owned or controlled by third parties and licensed to us.
All content making up the Hwb Web Platform are protected by intellectual property rights. You agree that all Content is owned by us or the relevant third party and you acknowledge that you have no ownership rights in such Content. You agree to abide by all additional copyright notices or restrictions contained in the Hwb Web Platform.
Except as otherwise permitted in writing by us, you may not use any of our trademarks or trade names without our consent and you acknowledge that you have no ownership rights in and to any of those names and marks. You agree to notify us in writing promptly upon becoming aware of any unauthorised access to or use of the Hwb Web Platform by any party or of any claim that the Hwb Web Platform or any of the Content infringes any copyright, trademark, or other contractual, statutory or common law rights of any party.
We are not responsible for viruses and you must not introduce them
We do not guarantee that the Hwb Web Platform will be secure or free from bugs or viruses.
You are responsible for configuring your IT, computer programmes and platform to access the Hwb Web Platform. You should use your own virus protection software.
You must not introduce viruses to the Hwb Web Platform.
Prohibited uses
You may only use the Hwb Web Platform for lawful purposes. You must not use the Hwb Web Platform:
in any way that breaches any applicable law or regulation
in any way that is unlawful
for commercial purposes without obtaining permission from us to do so (or from our licensors, as applicable), including data mining or web scraping
for the purpose of harming or attempting to harm anyone (including, in particular, minors) in any way
to bully, insult, intimidate or humiliate any person
to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware
to construct a database of any kind, or store the Hwb Web Platform (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of the Hwb Web Platform
in any way that involves:
gambling
terrorism
child sexual exploitation or abuse (including grooming and child sexual abuse material)
encouraging or assisting suicide (or attempted suicide) or self-harm
harassment, stalking, making threats or abuse
hate
controlling or coercive behaviour
drugs or psychoactive substance
firearms or other weapons
unlawful immigration or human trafficking
sexual exploitation of adults
pornography
intimate image abuse
proceeds of crime offences
fraud and financial services
foreign interference offences
You also agree:
not to reproduce, duplicate, copy or re-sell any part of the Hwb Web Platform in contravention of the provisions of these Terms
not to access without authority, interfere with, damage or disrupt:
any part of the Hwb Web Platform
any equipment or network on which the Hwb Web Platform is stored
any software used in the provision of the Hwb Web Platform
any equipment or network or software owned or used by any third party
By breaching the provisions of this section, you may be committing criminal offences under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Hwb Web Platform will cease immediately.
Safeguarding and learner safety
You must not use the Hwb Web Platform in any way that may place learners, children or young people at risk of harm. If we become aware of content, communications or activity that raises safeguarding concerns, we may report this to the relevant school, local authority, safeguarding body or law enforcement agency where appropriate.
How you may use material on the Hwb Web Platform
Access to the Hwb Web Platform is provided on a temporary basis and you acknowledge that you acquire no rights or licences in or to the Hwb Web Platform and/or the content other than the limited right to use the website in accordance with this policy (or the Terms of use) and to download on the terms set out in this section.
You may download pages of the Hwb Web Platform provided that:
you only download and/or print copies of the Hwb Web Platform or the Content for educational purposes and provided always that such downloads or printed copies are only used at or in relation to educational institutions located within Wales (and that such content is not used for commercial use)
you retain on such download and/or printed copy all copyright or trademark notices and shall remain bound by the terms of such wording and notices
you do not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text and
our status (or any identified contributor) is acknowledged as the authors of content on the Hwb Web Platform
If you print off, copy or download any part of the Hwb Web Platform in breach of these Terms, your right to use the Hwb Web Platform will stop immediately and you must, at our option, return or destroy any copies of the materials you have made.
Rules about linking to the Hwb Web Platform
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.
However, you must not under any circumstances:
establish a link in such a way as to suggest any form of commercial association, approval or endorsement on our part where none exists
frame the Hwb Web Platform on any other website, nor may you create a link to any part of the Hwb Web Platform other than the home page
If you wish to link to or make any use of content on the Hwb Web Platform other than that set out above, please contact support@hwbcymru.net.
Requests to remove content
You may ask for content to be removed from the Hwb Web Platform. We may remove content at our discretion.
If you wish to ask for content to be removed contact support@hwbcymru.net. Please include the web address (URL) of the content and an explanation as to why you think it should be removed. We’ll reply to let you know whether we’ll remove it.
Website Accessibility
The Welsh Government is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is partially compliant with the Web Content Accessibility Guidelines versions 2.1 and 2.2 AA standard.
For further information, please read our accessibility statement.
If you have any comments about the accessibility of the Hwb Web Platform, please help us make the site even more accessible by emailing your suggestions to support@hwbcymru.net.
Welsh and English language versions
These Terms may be made available in Welsh and English. Both language versions should be treated consistently and with equal respect. If there is any inconsistency between the language versions, please contact us so that we can clarify the position.
Reliance on information
The content on the Hwb Web Platform is provided 'as is' for educational use and general information only. Unless the content is statutory or policy guidance issued by Welsh Government, it is not intended to amount to advice on which you should rely. While we aim to keep content accurate and up to date, we make no representations, warranties, or guarantees (express or implied) that the content is current, accurate, complete or fit for any purpose.
We do not provide any representation, or warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. We do not warrant that the functions contained in the material contained in the Hwb Web Platform will be uninterrupted or error free, that defects will be corrected, or that this site or the server that make it available are free of viruses or represent the full functionality, accuracy, reliability of the materials.
Our responsibility for loss or damage suffered by you
We do not limit our legal responsibility where we are not allowed to do so under the law.
If you suffer harm, loss or damage because of the Hwb Web Platform or the Content, we will not be liable (responsible) in any way. No school or local authority in Wales will be responsible either. Subject to the paragraph above, we are not responsible for any loss or damage arising from your use of, or reliance on, the Hwb Web Platform or the Content, except where such responsibility cannot lawfully be excluded. No school or local authority in Wales will be responsible for your use of the Hwb Web Platform or the Content unless they have separately agreed otherwise with you.
If you are not happy with the Hwb Web Platform, these Terms, or with any of the Content, you must stop using the Hwb Web Platform. This is your only legal remedy. If you are not happy with the Hwb Web Platform, these Terms, or any of the Content, you should stop using the Hwb Web Platform and may contact us using the details above. This does not affect any rights you may have under applicable law.
Please note that we only provide the Hwb Web Platform for educational purposes. You must not to use the Hwb Web Platform for any commercial or business purposes, and, if you do, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Breach of these Terms
When we consider that a breach of these Terms has occurred or that action is required for safeguarding, security, legal, operational or policy reasons, action may be taken, we may take such action as we deem appropriate. This may result in access to Hwb Web Platform being suspended or withdrawn (either on a temporary or permanent basis).
Where a breach involves safeguarding, security, unlawful conduct, unauthorised access, harmful content or risk to users, urgent action may be taken without prior notice.
The Welsh Government may co-operate with schools, local authorities, organisations, service providers, regulators and law enforcement authorities in relation to any actual or suspected breach.
We exclude our liability for all action we may take in response to breaches of these Terms. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.
Which country's laws apply to any disputes?
These Terms of use, their subject matter and their formation, are governed by the laws of England and Wales as applied in Wales.
The courts of England and Wales sitting in Wales will have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms.
First published 27 October 2026
Last updated 27 October 2026