Confidential advice and support
Free and confidential helplines and services.
Not feeling ok?
If you or someone you know is struggling, you are not alone. There are free, confidential helplines and services to help you.
Call the police on 999 straight way if you or someone you know is in immediate danger.
C.A.L.L (Community Advice & Listening Line)
C.A.L.L is mental health helpline for Wales and open to people of all ages
Anyone concerned about their own mental health or that of a relative or friend can access this service. The C.A.L.L. helpline and text message services offer confidential listening and support to the people of Wales.
C.A.L.L is a Welsh Government funded service that is open 24 hours a day, seven days a week.
Freephone: 0800 132 737Or text help to 81066
Online, on the phone, anytime
Childline is a free, private and confidential service available to anyone under 19 in the UK where you can talk about anything. Whatever your worry, they are there to listen.
There are lots of different ways to speak to a Childline counsellor or get support from other young people.
You can call on 0800 1111. It is free to call and it won’t show on your bill. Lines are open 9am to midnight.
You can speak with a counsellor in a safe space online about whatever is worrying you in a 1-2-1 chat
You can join other young people and get advice and support on the message boards.
You can set up a Childline account and send an email from your locker.
Visit the Childline website for more information.
- Getting help to keep safe (under 12s) – Web page
- You have the right to be safe (under 12s) - PDF
- Getting help to keep safe (over 12s) – Web page
- You have the right to be safe (over 12s) - PDF
You can also contact Childline in Welsh.
Live Fear Free Helpline
Help and advice about violence against women, domestic abuse and sexual violence
The Live Fear Free Helpline is available 24 hours a day 7 days a week and can provide free help and advice to:
- anyone experiencing domestic abuse
- anyone who knows someone who needs help, for example, a friend, family member or colleague
- practitioners seeking professional advice.
All conversations with Live Fear Free are confidential and with staff who are highly experienced and fully trained.
Call: 0808 80 10 800
If you can’t talk in safety, but you need help immediately, police forces across Wales will respond to a silent 999 call – dial 999 followed by 55 to indicate that you can’t talk, but need help.
Cruse Bereavement Care
Grief is a natural process, but it can be devastating. Cruse Bereavement Care is here to support you after the death of someone close. They offer support, advice and information to children, young people and adults when someone dies.
Cruse Bereavement Care's vision is that all bereaved people have somewhere to turn when someone dies.
Helpline: 0808 808 1677
Someone on your side
Meic is a confidential, anonymous, and free bilingual helpline service for children and young people up to the age of 25 in Wales.
From finding out what’s going on in your local area to help dealing with a difficult situation, Meic will listen even when it feels like no-one else will. They won’t judge you and will help by giving you information, useful advice and the support you need.
You can contact them in Welsh or English.
Meic is open 8am to midnight, 7 days a week. You can contact them by phone, SMS text and instant messaging. Meic is confidential, anonymous, free, and just for you.
Call for free on 0808 80 23456
Or text 84001
IM/Online chat: www.meic.cymru
Every childhood is worth fighting for
The NSPCC work to protect children and prevent abuse.
If you’re 18 or under, contact Childline on 0800 1111 for free, confidential advice and support whatever your worry, whenever you need help.
If you're worried about a child, even if you're unsure, contact the NSPCC helpline which is staffed by trained professionals who can provide expert advice and support. They can help if you’re concerned about a child, if you’re a parent or carer looking for advice, or if you’re a professional in need of information and guidance.
Whatever your worry:
Call the NSPCC on 0808 800 5000
Submit an online form
You can call Monday to Friday 9am – 6pm or 9am – 4pm at the weekends. It’s free and you don’t have to say who you are.
Advice is also available about spotting the signs of abuse.
If you are having thoughts of suicide or are concerned for a young person who might be, you can contact Papyrus for confidential support and practical advice via their helpline, text service or email.
Papyrus is a national charity dedicated to the prevention of young suicide. Their vision is for a society which speaks openly about suicide and has the resources to help young people who may have suicidal thoughts.
Call: 0800 068 41 41
Text: 07860 039967
Professionals Online Safety Helpline (POSH)
Supporting professionals working with children and young people
Operated by the UK Safer Internet Centre this helpline is solely dedicated to supporting all members of the community working with or for children with any online safety issues they, or children and young people in their care, may face.
They offer free and independent advice on any number of online safety issues, including: privacy, online reputation, gaming, grooming, cyberbullying, sexting, inappropriate behaviour on social media and more.
The helpline is available Monday to Friday 10am - 4pm:
Call: 0344 381 4772
All email enquiries will be responded to during our normal working hours:
Call free, day or night
Samaritans is a helpline service which is available 24/7 for anyone who is struggling to cope or who needs someone to listen without judgement or pressure.
You can talk to Samaritans about what is happening and how you’re feeling and they will help you to find a way forward.
Whatever you're going through, call Samaritans free any time, from any phone, on 116 123.
Alternatively, you can email the Samaritans at firstname.lastname@example.org. You will receive a response within 24 hours.
If you’d prefer to write a letter, you can send it to:
PO Box 9090
Samaritans aim to respond to letters within 7 days.
In a crisis? Anxious? Worried? Stressed? Get 24/7 help.
Shout is the UK’s first 24/7 text service, free for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.
Young person's mental health toolkit
Six playlists to direct you to a wide range of online resources to help you through lockdown and beyond.
In each of the playlists you'll find self-help websites, apps, helplines, and more that are here to support your mental health and well-being.
Reporting an online issue
Most online service providers offer a reporting function for account holders and some offer a public reporting function to enable a third party to make a report on behalf of a child or young person.
The app guides for families on Hwb give advice on how to report an issue on some of the most popular social networks, apps and gaming sites.
Here are some other specialist reporting tools.