Cymraeg
Hwb

Reactivating Hwb accounts

Digital Champions and Hwb Administrators must review all non-MIS accounts they are responsible for before the end of an academic year.

Non-MIS accounts that have not been extended beyond their specified activation period or beyond 31 August will be automatically deactivated.

Non-MIS accounts without sign in activity during the last 90 days will be deactivated for security reasons. Accounts deactivated for this reason can be reactivated any time by the dashboard or school administrator. This will not affect the account expiry date.

If a non-MIS account is required to be reactivated after they have expired, only a Digital Champion and Hwb Administrators are able to do so.

  1. Log in to Hwb and navigate to the User Management Portal.
  2. Click View Users > View Non-MIS.
  3. Change the filter ‘Active’ to a ‘N’, this will list all expired Non-MIS accounts.
  4. Locate the user you would like to reactivate.
  5. Click View Details.
  6. Click Manage User and select Activate.

Note the user will become active again after 30 minutes.

  1. Log in to Hwb and navigate to the User Management Portal.
  2. Click ‘LA Name Users’ > Manage Local Authority Non-MIS accounts.
  3. Change the filter ‘Active’ to a ‘N’, this will list all expired LA Non-MIS accounts.
  4. Locate the user you would like to reactivate.
  5. Click View Details.
  6. Click Manage User and select Activate.

Note the user will become active again after 30 minutes.