Accessibility statement

Using this website

This website is run by the Welsh Government.  We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader
  • extend timeout sessions when logged-in

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

This website’s accessibility

We know some parts of this website aren’t fully accessible:

  • some images used within the site contain text
  • some page elements are not labelled correctly
  • some content is in pdf format and isn’t fully accessible to screen reader software
  • some pages use non-standard attributes that may cause some browsers to read the page incorrectly, or not as intended

What to do if you can’t access parts of this website

Email if you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille.  Please tell us the format you need. If you use assistive technology please tell us what this is.

Reporting accessibility issues with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact:  You can also contact us by telephone or post 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Welsh Government is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content that is not accessible is outlined below with details of:

  • where it fails the success criteria
  • planned dates for when issues will be fixed

Not all page elements are descriptive. This fails WCAG 2.4.6.  We plan to have these issues fixed by August 2021.

Link text does not always inform users of a change of context. This fails WCAG 2.1 2.4.4. We plan to have these issues fixed by August 2021.

Some buttons are missing a text alternative. This fails WCAG 2.1 2.4.4. We plan to have these issues fixed by August 2021.

Some pages use non-standard attributes that may cause some browsers to read the page incorrectly, or not as intended. This fails WCGAG 2.1. 4.1.1. Work to address this is ongoing.

Accessibility of Resources

Resources and information content on this platform are created by a wide range of contributors.  We recommend that all contributors carry out accessibility testing on their content before it is uploaded to Hwb.  If you identify any content that does not meet accessibility requirements please tell us and we will inform the content creator.

By promoting the need for content to meet accessibility standards we aim for all new content to meet accessibility requirements.

Many older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader. These documents are for information and are not essential to providing our services.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

How we tested this website

This website was last tested in January 2020. The test was carried out by DigInclusion.

We tested a combination of our CMS templates, our logged-in and logged-out applications.

The site is tested at least once a year.

We tested:

  • our main website platform, available at

What we are doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on this website.

This statement was prepared on 16/09/2020. It was last updated on 10/02/2021.