Cymraeg

Hwb

Training and development

7. Training and Development

Providing relevant training to education practitioners, education professionals, schools and other partners to support the delivery of online safety education to children and young people.


  • The Welsh Government will continue to deliver a comprehensive online safety training programme, focusing on specific areas of online safety.

    In 2019–20, a bespoke programme of 18 days of training was delivered to the four regional consortia. The 18-day bespoke training programme requirements were agreed with each regional consortium digital leader. This training included six cluster leads/Challenge Advisors and leadership sessions, three cohort training sessions, a conference and seven well-being sessions. In total 21 training sessions took place with 657 delegates attending. Delegates’ feedback evaluations of the training provided was very positive.

    In addition, a further five days were provided to enable additional training to be delivered and to provide support at two Regional Digital Learning Events. Unfortunately, due COVID-19, the remaining two Regional Digital Learning Events had to be cancelled.

    Six ‘Online Safety Live’ events took place delivering an overview on online safety issues and challenges to 93 people. Sessions were held in Deeside, Anglesey, Wrexham, Llanelli, Porthcawl and Cardiff.

    In October 2019, SWGfL also delivered training to 15 School Beat Officers in Cardiff.

    During 2020–21, a series of four training webinars will be delivered to provide an update on online safety behaviours for professionals in Wales. These will cover topics including live-streaming, sharing nude images, online safety trends for children and young people, professional reputation, and updates on the 360 safe Cymru tool.

    Action status: In progress.

    In 2018–19, 24 half-day themed training sessions were offered to education practitioners and professionals. Of the 24 training sessions offered, 15 were delivered to a total of 165 delegates. The training covered the following themes:

    • the internet and mental health
    • GDPR and implications for schools.

    Upon a mid-year review of the training programme, it was agreed that to maximise uptake and the attendance numbers the remainder of the 2018–19 training programme would be tailored to each regional consortia’s training priority needs. Each regional consortia approached their training offer differently, for instance some chose to train their challenge advisors and some focussed on 360 degree Cymru. Fourteen training sessions took place to 547 delegates.

    Eleven ‘Online Safety Live’ events took place delivering an overview on online safety issues and challenges to 158 people. Sessions were held in Porthcawl, Llanelli, Colwyn Bay, Felinfach, Cardiff, Deeside, Anglesey, Aberystwyth, Caerphilly, Monmouth and Sully.

    In January 2019, SWGfL also delivered training to 100 School Beat Officers over four sessions in Colwyn Bay, Carmarthen, Blackwood and Bridgend. In total 970 received training through this programme.

    During 2019–20, a bespoke programme of 18 days of training is to be delivered to the regional consortia. This training programme will be agreed with each regional consortium digital leader.

    Action status: In progress.

    We will continue to develop and deliver an online safety programme. We will continue to work with partners and stakeholders to provide training to support practitioners and professionals.

  • The Welsh Government will continue to promote the 'Keeping learners safe – Online safety' module.

    Throughout 2019–20, we have continued to promote the Keeping learners safe online training modules available through the Keeping safe online area on Hwb. To date the modules have received over 29,000 page views.

    The modules will be refreshed in line with updates to the Keeping learners safe guidance and we will continue to encourage educational professionals to complete the modules as part of their individual professional development.

    Action status: Ongoing.

    In 2018–19, we continued to promote the Keeping learners safe online safety training modules drawing attention to them on the Keeping safe online area on Hwb. To date the modules have received over 16,000 page views.

    We will continue to promote the 'Keeping learners safe' modules. Using social media and the Keeping safe online area on Hwb we will continue to highlight the modules and their aims during 2019–20, and will encourage educational practitioners and governors to complete the modules as part of their individual professional development.

    Action status: Ongoing.

    To help embed the Keeping learners safe guidance, we published two e-learning modules and a case studies module, examining specific safeguarding situations which align closely with the content and the format of the Keeping learners safe guidance. The modules are for all staff within an educational setting and comprise of:

    • an introductory module, which outlines what safeguarding is, laws, policies and the importance of creating a safe environment as well as busting some common myths
    • a module to help all staff members understand how to safeguard learners, common processes and the role of the designated safeguarding person (DSP)
    • an interactive module to assess their learning through case studies – designed to be completed alone, the case studies can also be taken out of the module and used during INSET days for a group of practitioners to discuss.

    Two new modules have been added to the Keeping learners safe suite, with a specific focus on online safety. Like the previous modules, these are publicly available on Hwb through a playlist. The new modules have been developed to empower all education practitioners and governors with a sound introduction to online safety and how this impacts on safeguarding learners.

    They provide a background to the safeguarding issues that can occur online and detail some of the apps and services young people use. Each playlist also contains a range of links to useful and relevant documents and guidance.

  • The Welsh Government will ensure online safety remains a key part of all digital inclusion-related activity.

    In the midst of the COVID-19 pandemic, the support provided through our Digital Communities Wales: Digital Confidence, Health and Well-being Programme has had to adapt. This has included providing remote support through telephone, e-mail and, where appropriate, video to key organisations which will remain a core aspect for the foreseeable. In doing so, the programme has ensured being safe and legal is a core theme of all training provided to frontline staff and volunteers to ensure the knowledge and information is passed on to citizens.

    Online safety forms a key part of the training that over 5,250 Digital Heroes (young volunteers) have received to enable them to help older people in hospitals and care homes stay in touch with friends and family or access key online public services, ensuring these individuals are not left behind. However, due to the pandemic the Digital Heroes support ceased in March 2020. We will continue to work with schools and colleges to ensure training for Digital Heroes is available when regulations and circumstances are better suited.

    While we were unable to deliver Digital Heroes, we worked with Digital Communities Wales during the national lockdown on a new initiative named ‘Hwb Heroes’, which was launched by the Minister for Education in April 2020. This initiative called for children and young people to become ‘Hwb Heroes’ by creating messages to share with older and more vulnerable people across Wales. Over 1,000 messages were received and shared with care homes during the pandemic.

    Through funding provided by us, bilingual content has been made available on the ‘Learn My Way’ online basic digital skills platform. This includes resources on keeping your personal data safe, keeping your device safe and being safe online. The platform supports individuals to develop their basic digital skills free of charge, at a pace and location convenient to them.

    Action status: Ongoing.

    Training provided by our £2m per annum Digital Communities Wales: Digital Confidence, Health and Well-being Programme includes tips on how to stay safe and secure online, including protecting privacy, which is passed onto citizens by front-line staff and volunteers.

    Online safety forms a key part of the training our 4,600 Digital Heroes (young volunteers) have received to enable them to help older people in hospitals and care homes stay in touch with friends and family or access key online public services, ensuring these individuals are not left behind.

    We have funded the Welsh translation of the ‘Learn My Way’ online basic digital skills platform, which includes resources on keeping your personal data safe, keeping your device safe and being safe online. The platform supports individuals to develop their basic digital skills free of charge, at a pace and location convenient to them.

    Action status: Ongoing.

    Our digital inclusion and basic digital skills policy focuses predominately on adults aged 16 and over, specifically the following four priority groups:

    • older people
    • disabled people
    • those living in social housing
    • those economically inactive and unemployed.

    Trust, security and motivation remain key barriers to many engaging with digital technology. Addressing basic security concerns, and highlighting the precautions people should take, can increase users’ confidence in making the most of the vast opportunities the digital world offers. Non-users or limited users of digital technology are missing out on access to improved digital public services, better deals and cheaper goods, and improving their well-being, access to social connections, financial security and health.

    Through our Digital Communities Wales: Digital Confidence, Health and Well-being Programme (July 2019 to June 2022) we will ensure being safe and legal online is embedded within our training delivery and resources for the following:

    • front-line staff
    • Welsh Baccalaureate digital inclusion community challenge
    • Digital Heroes (young volunteers)
    • Digital Companions (peer-to-peer volunteers).

    To strengthen this, by working with the National Cyber Security Centre (NCSC), we will look to signpost individuals and families to cyber security advice.

  • The Welsh Government will continue to work with key stakeholders to provide training material and support on matters relating to counter-terrorism.

    While counter-terrorism is not a devolved matter, we continue to work closely with the UK Prevent Team and Welsh Extremism and Counter Terrorist Unit (WECTU). Within the three current Prevent training modules available online, Welsh translation is available for the first two. You can download Welsh versions of the training course and view videos with Welsh subtitles. The Prevent training review will ensure that future training is available bilingually.

    Channel Awareness
    This training package is for anyone who may be asked to contribute to, sit on, or even run a Channel Panel. It is aimed at all levels, from a professional asked to input and attend for the first time, to a member of staff new to their role and organising a panel meeting.

    Prevent e-learning portal
    The UK Government is currently in the process of working with a contractor to identify changes to the portal to comply with Government Digital Standards. A number of user interviews have been carried out to understand the user journey and highlight improvements to enhance the training experience. The next phase of the project will be to undertake the initial changes and carry out further consultation/user interviews where we and partner Prevent colleagues will have the opportunity to provide an input to the process. We will keep partner organisations updated on progress and timescales so that they may provide representation going forward. It is during this phase that the Welsh language requirements will be reviewed.

    Prevent Training Manual (dated March 2016)
    A review of third party training provision and products is currently taking place.
    As part of the review, a training standards document will be produced for use by suppliers, and those purchasing training. This will provide sectors with assurance when purchasing training, but will also ensure that providers offer high-quality products that meet the Prevent agenda. A consultation will take place on the standards in due course.

    WECTU work closely with our leads on the following.

    • Getting On Together (GOT) linked products – periodically linking in with the GOT project when providing input to teachers etc. on threat/risk referral processes.
      The GOT Project has modules which are used in schools in a number of local authorities in Wales. There are modules for secondary school learners and for learners under 11. There is also a European link through Erasmus-funded links.
    • Getting On Together (GOT) linked products – periodically linking in with the GOT project when providing input to teachers etc. on threat/risk referral processes.
      The GOT Project has modules which are used in schools in a number of local authorities in Wales. There are modules for secondary school learners and for learners under 11. There is also a European link through Erasmus-funded links.
    • Schools Beat Officer’s extremism inputs – there are 65 School Beat Officers across Wales already acting as a contact point for schools around this agenda and an improved module involving filming of an introductory ‘scene’ is in progress.
    • Overlaps to cohesion/hate crime inputs – due to the cross-cutting nature of the agenda, Prevent work links to inputs provided both via some non-government organisations, e.g. Show racism the red card, and the broader safeguarding agenda (linking to online safety, etc.).
    • Cardiff Schools – Cardiff is the only Home Office Prevent priority area in Wales and as such benefits from funding of Prevent coordinator and extremism leads.
    • Emerging initiatives – our education policy contacts have supported briefings from WECTU to the First Minister around this agenda. WECTU will continue to support our partners through the provision of information as they seek to develop/improve delivery of learning around the Prevent and safeguarding agenda.
    • Schools lockdown – understanding of the Protect/Prepare agenda often overlaps with Prevent and the consideration of school lockdown and reporting arrangements.

    Action status: Ongoing.

    While counter-terrorism is not a devolved matter, we continue to work closely with the UK Prevent Team and Welsh Extremism and Counter Terrorist Unit (WECTU).

    Within the three current Prevent training modules available online, Welsh translation is available for the first two. You can download Welsh versions of the training course and view videos with Welsh subtitles.

    The Prevent training review will ensure that future training is available bilingually.

    Prevent Awareness
    An e-learning package introduction to the Prevent duty, with an aim of safeguarding vulnerable people from being radicalised to supporting terrorism or becoming terrorists themselves.

    Prevent Referrals
    This package builds on the Prevent awareness e-learning training. It is designed to make sure that when we share a concern that a vulnerable individual may be being radicalised, that the referral is robust, informed and with good intention, and that the response to that concern is considered, and proportionate.

    Channel Awareness
    This training package is for anyone who may be asked to contribute to, sit on, or even run a Channel Panel. It is aimed at all levels, from a professional asked to input and attend for the first time, to a member of staff new to their role and organising a panel meeting.

    Prevent e-learning portal
    The UK Government is currently in the process of working with a contractor to identify changes to the portal to comply with Government Digital Standards. A number of user interviews have been carried out to understand the user journey and highlight improvements to enhance the training experience. The next phase of the project will be to undertake the initial changes and carry out further consultation/user interviews where we and partner Prevent colleagues will have the opportunity to provide an input to the process. We will keep partner organisations updated on progress and timescales so that they may provide representation going forward. It is during this phase that the Welsh language requirements will be reviewed.

    Prevent Training Manual (dated March 2016)
    A review of third party training provision and products is currently taking place.
    As part of the review, a training standards document will be produced for use by suppliers, and those purchasing training. This will provide sectors with assurance when purchasing training, but will also ensure that providers offer high-quality products that meet the Prevent agenda. A consultation will take place on the standards in due course.

    WECTU work closely with our leads on the following.

    • Getting On Together (GOT) linked products – periodically linking in with the GOT project when providing input to teachers etc. on threat/risk referral processes.
      The GOT Project has modules which are used in schools in a number of local authorities in Wales. There are modules for secondary school learners and for learners under 11. There is also a European link through Erasmus-funded links.
    • Getting On Together (GOT) linked products – periodically linking in with the GOT project when providing input to teachers etc. on threat/risk referral processes.
      The GOT Project has modules which are used in schools in a number of local authorities in Wales. There are modules for secondary school learners and for learners under 11. There is also a European link through Erasmus-funded links.
    • Schools Beat Officer’s extremism inputs – there are 65 School Beat Officers across Wales already acting as a contact point for schools around this agenda and an improved module involving filming of an introductory ‘scene’ is in progress.
    • Overlaps to cohesion/hate crime inputs – due to the cross-cutting nature of the agenda, Prevent work links to inputs provided both via some non-government organisations, e.g. Show racism the red card, and the broader safeguarding agenda (linking to online safety, etc.).
    • Cardiff Schools – Cardiff is the only Home Office Prevent priority area in Wales and as such benefits from funding of Prevent coordinator and extremism leads.
    • Emerging initiatives – our education policy contacts have supported briefings from WECTU to the First Minister around this agenda. WECTU will continue to support our partners through the provision of information as they seek to develop/improve delivery of learning around the Prevent and safeguarding agenda.
    • Schools lockdown – understanding of the Protect/Prepare agenda often overlaps with Prevent and the consideration of school lockdown and reporting arrangements.

    Action status: Ongoing.

    We will continue to work with The Welsh Extremism and Counter Terrorism Unit (WECTU), headteachers and safeguarding leads to provide appropriate training on matters relating to counter-terrorism, and ensure schools have procedures and processes in place, and that they are familiar with these procedures and processes. A key feature of the Counter-Terrorism and Security Act 2015 is a duty on schools and colleges to ‘have due regard, in the exercise of their functions, to prevent people from being drawn into terrorism’. The UK Government published the Prevent Duty Guidance for England and Wales for specified bodies including education providers.

    As part of Prevent there is a duty on schools to ensure that staff are trained to identify those at risk of radicalisation.

    To support the implementation of Prevent we have:

    • published and updated the version of our guidance document Respect and resilience – Developing community cohesion and this includes an associated
      self-assessment toolkit; the guidance ensures that schools in Wales have information to help them meet the legal requirements of the Counter-Terrorism and Security Act 2015
    • published Trust me Cymru, which is a bilingual version of the classroom resource created by Childnet as part of the UK Safer Internet Centre that tackles online bias and propaganda.

    The then Cabinet Secretary for Education wrote to local authorities seeking assurances that schools have appropriate procedures in place.


In 2020, the Welsh Government is building on previous work and exploring new areas of work which seeks to positively impact on keeping children and young people safe and secure online.

  • The Welsh Government will work with the National Cyber Security Centre  (NCSC) to develop a cyber resilience online training package for education stakeholders in Wales.

    We will collaborate with the National Cyber Security Centre (NCSC) to deliver an online training package for education stakeholders in Wales. The training will provide education practitioners and professionals with basic skills and practical considerations raising awareness of the importance of cyber security and minimising risks presented by cyber attacks.

    The online training will be delivered through Hwb and available to all school staff tailored to specific audiences.

  • The Welsh Government will continue to train relevant professionals, including those in education settings, to recognise and respond to violence against women, domestic abuse and sexual violence (VAWDASV).

    We are committed to ending violence against women, domestic abuse and sexual violence (VAWDASV). We have made a commitment in our National Strategy on Violence against Women, Domestic Abuse and Sexual Violence that relevant professionals are trained to provide effective, timely and appropriate responses to victims and survivors. One of the key mechanisms for delivering the commitment is the VAWDASV National Training Framework.

    One of the main functions of the National Training Framework is to provide consistent, proportionately disseminated training for relevant authorities to fundamentally improve the understanding of the general workforce and, therefore the response to those who experience VAWDASV.

    We have produced a 45-minute VAWDASV e-learning module which is available nationally to the workforce of the ‘relevant authorities’ named in the Violence Against Women, Domestic Abuse and Sexual Violence (Wales) Act 2015. The module gives an overview of VAWDASV, and gives learners the knowledge they need to recognise the signs of abuse and know how they can refer victims to access further support from the 24-hour Live Fear Free helpline.

    We introduced ‘Ask and Act’, our early intervention and prevention training as targeted enquiry to be practiced by frontline professionals to identify VAWDASV. This is suitable to any relevant authority whose roles bring them into contact with victims of VAWDASV. The primary objective of ‘Ask and Act’ is to require relevant professionals to ‘ask’ potential victims about the possibility of domestic abuse in certain circumstances and to ‘act’ so suffering and harm as a result of the violence and abuse is reduced.

  • The Welsh Government will ensure that digital resilience is represented and considered as part of the ongoing work on safeguarding and vulnerable children and young people.

    In response to the COVID-19 crisis, we established a workstream on safeguarding and vulnerable children and young people to focus on ensuring children and young people are safe, seen, heard, nurtured and developing at all times. We will continue to ensure that digital resilience is appropriately considered as part of this ongoing work.